Privacy Policy

Scope

Website analytics, cookies, the contact form, and Cloudflare Turnstile apply only to the HomiPlay website. Unless expressly stated, they do not mean that the HomiPlay app contains the same analytics or tracking tools.

Data Processed by the HomiPlay App

The app processes data needed for accounts, devices, connections, and subscriptions:

• Email and protected password-verification data for account creation and authentication.
• App Store or Google Play transaction identifiers to verify subscription entitlement.
• A randomly generated per-install device identifier and the association between accounts and devices, used to register and manage devices in your private network.

Connection Data and Operational Logs

To establish and maintain connections, provide Relay service, monitor service health, and troubleshoot faults, HomiPlay processes necessary connection metadata and technical logs. This data does not include files, remote-desktop images, or other transmitted content.

• Network identity and routing data, such as a device or Peer ID, IP address, port, and address-exchange information.
• Connection times, connection status, selected connection path, transfer volume, and error logs.
• When an official Relay is used, it processes the Peer ID, IP address and port, time, address-exchange information, and other metadata necessary to establish and maintain the relayed connection.

Data Processed by the Website

When you browse the website or use the contact form, we may process:

• Contact form content: subject, name, company, telephone number, email, and message.
• Website and security logs: IP address, browser and device information, request time, and security-verification results.
• Website analytics: pages visited, referrer, interaction events, approximate region, device and browser type, and consent status.
• Preferences: language and cookie choices.

Transmitted Content and Relay

HomiPlay prioritizes direct P2P connections between your devices. When network conditions prevent a direct connection, traffic may be relayed through an official HomiPlay Relay. Files, remote-desktop sessions, network traffic, and other transmitted content remain encrypted, and neither we nor the Relay can view that content. Connection metadata is processed as described above.

Purposes of Processing

• Create and authenticate accounts, validate subscriptions, and establish, maintain, or relay connections between devices.
• Respond to inquiries, provide support, and retain necessary correspondence.
• Prevent abuse, automated attacks, and other security incidents.
• Understand website use and improve content; analytics cookies are used only after consent.
• Meet legal obligations, resolve disputes, and protect our or others' rights.

Website Analytics

The HomiPlay website uses Google Analytics to understand website use and improve content. It may process pages visited, referrers, interaction events, approximate region, and device and browser information. Google acts as a service provider and may process related data in other countries or regions. The Google tag adjusts its processing based on your cookie choice. If you reject analytics cookies, GA analytics cookies are not set, although basic measurement signals without analytics cookies may still be sent. You can reject or withdraw consent through Cookie Settings; see the Cookie Policy for operational details.

Cookies and Similar Technologies

Necessary and functional cookies save language and cookie choices; analytics cookies are used only after consent. See the Cookie Policy for cookie names, sources, providers, functions, purposes, and durations.

Service Providers and Data Sharing

We do not sell or rent personal data. We disclose it only to providers acting as needed to deliver the service, or when required by law:

• Google: website analytics and Google Play subscription and payment processing.
• Cloudflare: site hosting, security, Turnstile, and contact-form infrastructure.
• Microsoft Teams: contact-form notifications for authorized personnel handling inquiries.
• Apple: App Store subscription and payment processing.

Retention

• Account and device data is generally kept until account deletion or the service is no longer provided, except where law or dispute resolution requires otherwise.
• Connection status, transfer volume, Relay metadata, and error logs are retained according to data type, troubleshooting needs, and deployment configuration, and only for as long as needed to provide, secure, and troubleshoot the service.
• Transaction data is kept for the period required by the payment platform and applicable law.
• Contact submissions and correspondence are generally kept for up to two years after a matter closes; an ongoing relationship, dispute, or legal duty may require longer retention.
• Website analytics data follows the Google Analytics property's data-retention setting; see the Cookie Policy for cookie durations.
• Cookie consent and language preferences are stored for one year.

International Processing

Our main HomiPlay backend servers are located in Taiwan. Global providers such as Google, Cloudflare, Microsoft, and Apple may process data in other countries or regions. We manage such processing under applicable law and the safeguards offered by those providers.

Data Security

We use reasonable safeguards including HTTPS, access controls, least privilege, and security verification. No transmission or storage system is completely secure. If an incident requires notice under applicable law, we will respond accordingly.

Your Choices and Rights

Subject to applicable law, you may request access, correction, restriction, deletion, or a copy of your personal data and may withdraw consent-based processing. You can delete your account as described below or use the contact details on this page for other requests. We may need to verify your identity.

Account and Data Deletion

In the HomiPlay app, tap the account icon in the upper-right corner to open the menu, then open Account & Plan and select Delete Account. If you cannot access the app, you may request deletion of your account and related data through the website contact page.

Deleting your HomiPlay account does not automatically cancel an App Store or Google Play subscription. To stop future charges, cancel the subscription separately through the store where you subscribed.

After account deletion, we delete data associated with the account, except data that must be retained for legal, security, fraud-prevention, or dispute-resolution purposes.

Children's Privacy

HomiPlay is not directed to children under 13, and we do not knowingly collect their personal data.

Changes to This Policy

We may update this policy as our services or legal requirements change. We will update the date and describe material changes here and, where required, provide additional notice or obtain consent again.